1. Information collected
The commercial site may collect names, email addresses, account identifiers, order and licence records, download history, support messages, diagnostic files, device and browser information, consent preferences and site analytics. Information collected depends on the services a customer uses.
2. Payments and account passwords
Payment processors receive and process payment information under their own terms. Off Shell Instruments should not store full payment-card details. Passwords and authentication credentials are handled by the account service.
3. Why information is used
Information may be used to process purchases, establish licence ownership, provide secure downloads, operate accounts, prevent duplicate or fraudulent purchases, deliver support, improve products, meet legal obligations and understand site performance.
4. Third-party processing
Hosting, account, payment, email, analytics, support and secure file delivery platforms may process information on behalf of Off Shell Instruments. Current service providers will be identified here when checkout and customer accounts are active.
5. Retention
Purchase and licence records may be retained for as long as needed to provide access, meet tax and accounting obligations, prevent fraud and resolve disputes. Support messages, diagnostics and analytics should be retained only for defined operational or legal periods.
6. Access, correction and deletion
Customers may request access to, correction of or deletion of personal information, subject to legal and operational retention requirements. Privacy requests can be made through the details published on the Contact page.