Off Shell InstrumentsPhysics-native sound
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Off Shell Instruments

Support

Installation, activation, compatibility and troubleshooting help.

Installation help

Install and find the instrument

  1. Run the downloaded installer.
  2. Review any Windows security warning and verified publisher status.
  3. Select the standalone and VST3 components required.
  4. Use the standard system VST3 installation location.
  5. Open the standalone application directly if required.
  6. Rescan plugins inside the DAW.
  7. Use the installed uninstaller to remove the software.
Activation help

Activation and recovery

  • Entering a licence key
  • Offline activation
  • Moving a licence to a new computer
  • Recovering a purchase
  • Machine activation limits

Step-by-step activation instructions will be published with the release installers.

Compatibility report

Include this information with every issue

DAWDAW versionWindows versionPlugin versionAudio deviceSample rateBuffer sizeError messageSteps to reproduce
Diagnostic report

Help us reproduce the problem.

Include the instrument version, host, operating system, audio settings, exact error and the shortest steps that reproduce it.

Common questions

FAQ

Which plugin formats are included?

Each instrument includes VST3 for Windows and macOS, Audio Unit for macOS, and a standalone application.

Can I use the instruments without a DAW?

Yes. Every instrument includes a standalone application.

Where do I find my installers?

Purchased installers, updates and manuals appear in your Off Shell account.

Can I upgrade from one instrument to the full set?

Yes. Eligible owners will be able to complete A Matter of Fact without buying the same instrument twice.

Are demos available?

Limited-feature demos will be added to the Downloads page when they are ready.

What should I include in a support request?

Include the instrument and version, DAW and version, operating system, audio device, sample rate, buffer size, error message and steps to reproduce the problem.