1. Request period
Refund requests will be considered within 14 days of purchase. Requests should include the order email, product, version, system details and the reason a refund is requested.
2. When a refund may be approved
A refund may be approved where the software is defective, materially misdescribed, incompatible despite the customer meeting the published requirements, or where a refund or other remedy is required by applicable consumer law.
3. Change of mind and substantial use
Change-of-mind requests may be declined after substantial use, repeated downloads or licence activation, except where consumer law requires otherwise. Digital delivery does not automatically remove statutory rights.
4. How to request help
Use the purchase-support contact published on the Contact page.